Support

We partner with high-performing, reliable providers for website and email hosting and make sure you have all the support you need with the technical aspects or our services. On the rare occasions when something doesn’t work as expected, contact us immediately and we’ll get it sorted.

Email Support

Do you need to know the access settings for your mailbox? Typically these will be as follows:

username: example@yourdomain.com (simply your email address)
password: ******** (contact us for a reminder or a reset)
incoming mail server: imap.yourdomain.com (for POP3 use pop3.yourdomain.com)
IMAP Port 993 (143 for non-SSL)
POP3 Port 995 (110 for non-SSL)
outgoing mail server: smtp.yourdomain.com
SMTP Port 465 (25 or 587 for non-SSL)

Authentication is required for IMAP, POP3, and SMTP.

You can also access your mailbox from your browser using our webmail service at:
http://webmail.yourdomain.com, or by clicking the button below.

Download Mailbox Set-up Guides

If you need to set up your device and not sure where to start, take a look at these convenient set-up guides.

iPhone & iPad

iPhone Email Set Up Guide

Android

Android Email Set Up Guide

Outlook

Outlook Email Set Up Guide

System Status

Should anything occur on the hosting that could lead to potential issues, such as upcoming maintenance or an issue that could be causing service downtime, it’s important that you are kept informed.

We provide a status page called StackStatus which reports all ongoing incidents and scheduled maintenance.

Web Hosting Support

Your hosting control panel makes finding features hassle-free. Touch-focused icons, drop-down menus, a quick-add menu and a powerful search bar offer a range of options to get you where you need, fast. Our aim is to make the task of managing hosting – which we know can be pretty dull – as pain-free as possible!